Refund & Return Policy
At Chinvera Luxe Loft, we want you to love your purchase. If for any reason you are not fully satisfied with your order, we’re here to help. Please read below for details on how we handle returns and refunds in a way that supports both your satisfaction and our commitment to quality.
1. Eligibility for Returns
We accept returns and exchanges for:
- Items that arrive damaged, defective, or incorrect
- Unworn, unwashed, and unused items in their original packaging
- Return requests made within 7 days of receiving your order
2. How to Request a Return
To start the return process:
- Email us at admin@chinveraloft.com or call +63 995 352 3453 within 7 days of receiving your order.
- Include your order number, contact details, and a brief description or photo of the issue.
- Our team will review your request and provide further instructions, including the return address if approved.
3. Refunds & Processing
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds are issued to your original payment method (processing times may vary by bank or provider).
- Shipping fees (if any) are non-refundable, except in cases of damaged, incorrect, or defective items.
- For exchanges, we’ll process and ship the replacement as soon as possible.
4. Important Notes
- Customers are responsible for return shipping costs unless the return is due to our error or a faulty product.
- We recommend using a trackable shipping method for your peace of mind.
- Chinvera Luxe Loft reserves the right to refuse any item that does not meet our return policy criteria.
5. Need Assistance?
Our team is dedicated to ensuring a smooth and positive experience. If you have questions about returns, exchanges, or your specific order, please contact us directly.